Back-end Offer:
This means to offer another
product/service to a
customer who has already purchased from you. This way taking
advantage of the already existing business relationship and
trust between buyer and seller.
If a Back-end Offer
consists of a higher priced product one would speak of an
upsell.
There are several ways to
introduce a Back-end Offer:
-
The most immediate
one would be to offer a Back-end product on the
Thank-you page after the buyer has completed the online
payment of his first product. He has just purchased
something, has still his credit card in hand and might
be in the mood to respond to a Back-end Offer,
especially when it supplements his first purchase. In
such a case the conversion rate of the offer is
very often increased by presenting it as a
One-Time-Offer
(OTO).
-
Another way would
be to grab the buyer’s email address and mail Back-end
Offers to him from time to time.
Example for a Back-end Offer on the Thank-you page
after the payment for Joel Comm's famous AdSense Secrets 4 ebook was completed
and before the customer is directed to the page where he can
download his purchased product.
Note that this is also a case of a
One-Time-Offer
The value of
Back-end Offers for Internet marketers can hardly be
overestimated. Many of the most successful ones make the
vast majority of their income by selling
to their already existing customers again and again.
It is therefore a sound marketing strategy, to offer a
front-end product of good quality to a low price to
create as many customers as possible who then can be
Back-end sold.
[Offer
comes from the Latin
prefix of-
meaning before
and ferre
= to
bring;
Back and
End are going back to Old English terms having
the same meaning]
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